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2. Frequently asked question

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1. Does the City have a leash law?

Yes, visit Chapter 90 of the online edition of the Code of Ordinances or contact the Community Service Officer at 618-667-8734 ext. 555

2. Do I have to license or register my animals with the City?

No, the City doesn't license or register animals.

3. What should I do if my animal gets lost or I see a stray in my neighborhood?

Contact the Community Service Officer during regular business hours at
618-667-9924 ext. 555.
After hours contact the Police Department at 618-667-6731

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1. Where do I find information regarding the Jarvis Township Senior Citizens Center?

The Jarvis Township Senior Citizens Center is located at 410 Wickliffe St., Troy, IL. The phone number is 618-667-2022. Additional information is available by visiting their website at the link below.
Troy Senior Citizens Center

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1. General information for the Tri-Township Park.

To contact the Tri-Township Park regarding pavilion rental, program registration, or any general information, please call 618-667-6887, or visit the website below. Tri-Township Park

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1. How do I drain my swimming pool?

Drain pool water into the storm sewer by running a hose from the pool to the ditch, or directly to storm sewer without obstructing traffic.

2. How do I dispose of my leaves and yard waste?

Effective November 1, 2020, the burning of yard waste is no longer permitted within City Limits.  Customers subscribing to yard waste collection with Republic Services may now request yard waste bins or use approved leaf collection bags to be collected by Republic Services. For more information of approved bags for collection you can contact Republic Services at 618-656-6883 or view their website @ www.republicservices.com.     

3. How do I report a street light outage?

To report a street light outage, please call City Hall at 618-667-9924 ext. 1. Please be able to provide the location of the street light in need of repair.

4. How do I report a traffic signal outage or malfunction?

Click to fill out a form to report signal outages or malfunctions. You may also call 618-667-9924 Ext.2 during regular business hours to report signal outages or malfunctions. Please provide location of the traffic signal so we may forward the information to IDOT. To report traffic signal outages or malfunctions during non-business hours, please call the Troy Police Department at 618-667-6731.

5. How do I report a pothole for repair?

To report potholes for repair, please contact City Hall at 618-667-9924 Ext. 2 during regular business hours. Please provide the exact location of the pothole so our Public Works crew may address the problem.

6. Where does our water come from?

The City of Troy utilizes four active community water supply wells located in Collinsville, Illinois. Our wells withdraw water from a depth of 80 feet below the surface from a sand-and-gravel aquifer. Our wells are capable of supplying 2.9 million gallons a day for the City of Troy.

7. Who is responsible for sewer repairs?

The homeowner is responsible for repairs to the sewer lateral, the city is responsible for repairs to the sewer main line. Please contact City Hall at 618-667-9924 Ext. 2 during regular business hours in order to have the Department of Public Works verify if the problem is located in the sewer lateral or the sewer main.. After business hours, please call Troy Police Department at 618-667-6731.

8. Who do I call if the storm sewer is blocked?

To report a storm sewer that is blocked, please call City Hall at 618-667-9924 Ext. 2 during regular business hours. Please be prepared to provide the exact location of the blocked storm sewer so our crews are able to respond promptly. To report a blocked storm sewer during non-business hours, please call the Troy Police Department at 618-667-6731.

9. Who do I contact to report an area that needs maintenance?

The City is responsible for maintenance of the grounds in Spencer Park, Wedge Park, the cemetery on Main Street and all lift stations. Please contact City Hall at 618-667-9924 Ext. 2 to report needed maintenance in these areas. Please provide the location and nature of needed maintenance. For any maintenance issues pertaining to the Troy Township Park, please contact the Tri-Township Park at 618-667-6887. In the case of a fallen tree, or limb that is blocking traffic, please call the City during regular business hours. To report after hours, please call the Troy Police Department at 618-667-6731.

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1. Why is my bill higher than normal?

Please check for any leaks in faucets, toilets, water softeners, etc. You may also contact the Water Billing Office at 618-667-9924 Ext. 2 to request a crew member perform a check for leaks on your property.

2. How do I set-up water and sewer service?

To set-up new water and sewer service, please come into City Hall to the Water Billing Office. Please provide the full name of the responsible party, full address of the property, phone number and the date service is to begin. For those who will be renting an apartment or house, a inspection of the property must be completed and a occupancy permit form providing the name of the responsible party, full address of the rental property, phone number and a $50.00 deposit. For those who are leasing or renting a business property, please provide the name of responsible party, full address of property, phone number and a $100.00 deposit.

3. Is there a water deposit required for new water service?

There is a $50.00 deposit required for apartment and home rental. There is a $100.00 deposit required for business property rental or lease.

4. When is my water and sewer bill due?

The water and sewer bill is due on the 15th of each month. This may be paid via mail, in person at the Water Billing Office, through auto-pay or on-line at: http://www.troyil.us/pages/pay-water-sewer-bill-online. To set-up auto-pay, please contact the Water Billing Office at 618-667-9924 Ext.2 to request a form.

5. Can I pay my water & sewer bill with a credit card?

Water and sewer bills may be paid with credit card by visiting: http://www.troyil.us/pages/pay-water-sewer-bill-online.

6. Can I pay my water and sewer bill on-line?

Water and sewer bills may be paid on-line by visiting:http://www.troyil.us/pages/pay-water-sewer-bill-online/

7. Can I make a water and sewer bill payment over the phone?

Water and sewer payments cannot be paid by phone. You can pay on-line by visiting our website @ www.troyil.us and clicking the on-line bill pay or in person at the Troy Municipal Building 116 E. Market Street, Troy, IL. A drop box is available to the left of the entrance doors of the parking lot or at the clerks window.

8. How can I request a re-read or leak check?

Please call the Water Billing Office at 618-667-9924 Ext. 2 during regular business hours to request a meter re-read or for a crew member to perform a leak check on your property.

9. If I have a water leak, who is responsible for making the necessary repairs?

For any water leaks within the structure, or on the property in lines running from the water meter to the property, it the is responsibility of the homeowner to make repairs. For any water leaks in lines before the meter, the City is responsible for repairs. Please call the Water Billing Office at 618-667-9924 Ext 2 during regular business hours to request a leak check.

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11. Who do I call to set-up trash collection service?

Please call Republic Services at 618-656-6883 to set-up new, or change trash collection service.